Question 1

How does it work?

Accepted Answer

See our FAQ page for details.

Question 2

Is it really just RM100?

Accepted Answer

Yes, with RM100 you get all the basics you need—durable frame, quality lens, carrying case, cleaning cloth. We throw in a premium 4-in-1 coating as standard—that means you're protected from the sun's UV rays, scratches, fingerprints, and reflections. Optional upgrades are exactly that—optional. Only if you want them!

Question 3

Can I exchange if I don't like the design?

Accepted Answer

Currently, we only offer 1:1 exchanges for manufacturing defects. You'll need to return the existing pair of glasses at your own cost. We don't offer returns for "change of mind" or "style doesn't fit" to keep our prices extremely low (RM100).

Question 4

What if I enter the wrong prescription?

Accepted Answer

See our FAQ page for details.

Question 5

Where can I get my eye prescription?

Accepted Answer

See our FAQ page for details.

Question 6

Do you offer progressive or multifocal lenses?

Accepted Answer

Currently, we only offer single vision lenses (for distance OR reading) to keep our operations simple and prices low. We hope to introduce progressives in the future!

Question 7

How long does shipping take?

Accepted Answer

See our FAQ page for details.

Question 8

Can I track my order?

Accepted Answer

Yes! Once your order is shipped, you will receive an email/WhatsApp with a tracking number and a link to track your parcel.

Question 9

What is the warranty policy?

Accepted Answer

See our FAQ page for details.

Question 10

Are the glasses made in Malaysia?

Accepted Answer

We mill your lenses to your exact prescription at our facility in Johor, ensuring quality control for every pair.

Question 11

Do you have a referral program?

Accepted Answer

Yes! Your first purchase comes with a personalized promo code. Share it with friends—they get 10% off upgrades, and you get 10% as store credit when they buy!

Question 12

My promo code doesn't work.

Accepted Answer

The 10% only applies to upgrades. It doesn't apply to the base price of RM100 or the 20% waiver top-up.

Question 13

My question isn't answered here!

Accepted Answer

See our FAQ page for details.

Frequently Asked Questions About Prescription Glasses in Malaysia

Getting Started

Prescription & Lenses

Shipping & Warranty

Promotions